Legal · Data Protection
Privacy Policy
Lexigon Pte. Ltd. ("Lexigon", "we", "us", or "our") is committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.
1. Who We Are
Lexigon Pte. Ltd. is a Singapore-registered company providing business document template libraries and operational workflow consulting to small and medium enterprises. Our registered address is:
Lexigon Pte. Ltd.1 Raffles Place, #38-02
Singapore 048616
Email: [email protected]
Lexigon is the data controller for the personal data described in this policy. We do not appoint a separate Data Protection Officer but direct all data-related enquiries to the contact above.
2. Data We Collect
We collect personal data only to the extent necessary to deliver our services or respond to enquiries.
2.1 Data you provide directly
- Contact enquiries: name, business email address, company name, and the message you send via our contact form.
- Service engagement: contact details, company registration information, and operational details shared during discovery or onboarding sessions.
- Subscription access: email address used to create or maintain a team workspace seat under our template library subscription.
2.2 Data collected automatically
- Website analytics: pages visited, time on page, referral source, browser type, and general geographic region (city level). We do not collect precise location data.
- Cookies and similar technologies: session cookies for basic site functionality, and optional analytics cookies where you have consented. See Section 7 for details.
3. How We Use Your Data
We process personal data under the following bases:
Contract performance
To provide the template library subscription, workflow setup engagement, or annual programme you have engaged us for — including setting up workspace access, conducting discovery sessions, and delivering operating materials.
Legitimate interests
To respond to enquiries, maintain business records, improve our services based on aggregated usage data, and communicate relevant updates about services you use.
Consent
To send optional service newsletters or content updates where you have expressly opted in. You may withdraw this consent at any time by contacting us at [email protected].
4. Data Sharing
We do not sell personal data. We share it only in limited circumstances:
- Service providers: hosting providers, email delivery services, and analytics platforms that process data on our behalf under data processing agreements.
- Legal obligations: where we are required to disclose data by law or regulatory authority.
- Business transfers: in the event of a merger, acquisition, or sale of our business, data may be transferred as part of that transaction. We will notify affected parties where required.
Where we transfer personal data outside Singapore, we take steps to ensure that the receiving party provides a standard of protection comparable to the PDPA, as required under the PDPA's transfer limitation obligation.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
| Data Type | Retention Period |
|---|---|
| Contact enquiry records | 2 years from last contact |
| Client engagement records | 7 years (accounting requirements) |
| Workspace access data | Duration of subscription + 90 days |
| Analytics data | 26 months (aggregated thereafter) |
6. Security Measures
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:
- TLS encryption for data in transit between your browser and our servers.
- Access controls limiting personal data access to staff with a need to process it.
- Regular review of access rights as team membership changes.
- Service provider agreements that require equivalent security standards.
In the event of a data breach that is likely to result in significant harm, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with the mandatory notification requirements under the PDPA.
7. Cookies
Our website uses cookies to support basic functionality and, where you have consented, to gather anonymised analytics data. Essential cookies (required for the site to work) are always active. All other cookie categories are optional and subject to your consent.
Full details of the cookies we use, how to manage your preferences, and instructions for your browser are available in our Cookie Policy.
8. Your Rights
Under the PDPA, you have the following rights in relation to personal data we hold about you:
Access
Request a copy of the personal data we hold about you and information about how it is used.
Correction
Request correction of inaccurate or incomplete personal data we hold about you.
Withdrawal of Consent
Withdraw consent to processing at any time, where processing is based on consent. This will not affect the lawfulness of processing prior to withdrawal.
Data Portability
Request that we provide your personal data in a commonly used machine-readable format, where technically feasible.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
9. Third-Party Links
Our website may contain links to third-party websites. This policy applies only to Lexigon's own services. We are not responsible for the data practices of third-party sites and recommend reviewing their privacy policies before providing any personal data.
10. Children
Our services are directed at businesses and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will delete it promptly.
11. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "Last Updated" date. Where changes are material, we will notify active clients by email. Your continued use of our services after any update constitutes acceptance of the revised policy.
12. Contact Us
For any questions, requests, or concerns relating to the handling of your personal data, please contact us:
Lexigon Pte. Ltd. — Data Enquiries1 Raffles Place, #38-02, Singapore 048616
Email: [email protected]
Phone: +65 6837 4921